Vital Call Center Link (VCC Link). VCC Link was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and aims to address all call center and BPO needs: systems, procedure development and set up. With the increasing demand for qualified workforce, VCC Link focused on training and recruitment to provide our partners with a consistent supply of quality manpower as well as efficient sales and customer service training.
VCC Link is headed by leaders previously connected with the Contact Center industry, and therefore understands the challenges of the ever evolving call center and BPO culture as well as the other requirements of the international market.
We help our partners with their recruitment efforts and ease their burden of talking to hundreds of applicants everyday. We guarantee highly targeted and effective recruiting for entry level, supervisory and managerial positions to meet manpower needs and exceed quality with our 35-40% acceptance rate among applicants we endorsed to various top call centers and BPOs currently operating in the Philippines. Commendable work ethics, attitude and basic call center and BPO skill requirements are also imbibed by our applicants as they go through our training processes.
We invite everyone to visit our website www.vitalcallcenterlink.com for more substantial information about us and the solutions we propose to different companies making their business worry-free.
Quality, not just quantity, matters to us.
VCC Link has 4 divisions:
Recruitment, Training, Consulting, Outsourcing
RECRUITMENT:
Recruiting for entry level, supervisory and managerial positions to supply Contact Center and Business Process Outsourcing (BPO) manpower needs and exceed quality, work ethic, attitude and basic call center skill requirements.
TRAINING:
Structured American culture, management and various techniques and principles in sales and customer service incorporated with intensive telemarketing, sales and customer service orientation all at par with recognized international standards. Nothing but effectual training solutions customized for project requirements in entry-level positions, supervisory and management.
CONSULTING:
We perform over-all call center and BPO set up, existing systems and management procedure analysis. VCC Link helps develop, design, and implement call center and BPO structure and processes to suit your client's needs and exceed expectations.
OUTSOURCING:
Efficient and competent full project management of outsourced telemarketing or customer service businesses in the Philippines tailor-made to meet global standards. Imagine having an off-shore team look after your business without the exorbitant costs and time constraints.
